About Us

We strive in providing safe and effective transportation for special students which requires a comprehensive approach that takes into account the unique needs of each student. By understanding these needs, employing qualified staff, maintaining safe vehicles, communicating effectively, and providing a comfortable environment, our transportation company is able to provide quality service that meets the needs of special students and their passenger assistant.

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Welcome To Grays Essex!

A Premier Service
Provider

We understand the challenges the parents of special children face when it comes to transportation. Our Company is dedicated to providing a seamless and stress free experience for both, parents and their children.

Comfortable Maintained Vehicles

Our vehicles are well-maintained and comfortable, ensuring that students have a pleasant transportation experience. We have a variety of vehicle sizes to accommodate different group sizes.

Commitment To Customer

We are committed to providing exceptional customer service and strive to exceed our customers expectations with every ride. We understand the importance of transportation services for students and work tirelessly to ensure they have safe and reliable transportation to and from their destinations.

15 Years Of
Quality Service
About Us

We Provide Trusted Services

Our team consists of highly competent drivers who possess in-depth expertise in meeting the unique requirements of individuals with diverse special needs. Our passenger assistant is proficient in delivering personalized care to guarantee exceptional levels of comfort and security for each child throughout their journey. Our fleet exclusively comprises well equipped and maintained vehicles, underscoring our unwavering commitment to prioritizing passenger safety and ensuring an optimal level of comfort during every aspect of the transportation experience.

  • Qualified, DBS checked, and approved drivers.
  • Real-time tracking and communication.
  • Well equiped and maintained vehicles.
Our

Services

Tracking

As per instructions of local authorities, we track and record real time movement of drivers, passenger assistant and students. Our teams are consistently encouraged for punctuality. We also offer flexible scheduling options and can adjust our services to accommodate delays, changes or cancellations.

Drivers

Our drivers are trained in defensive driving techniques, safety procedures, prepared to handle unforeseen circumstances that might happen while travelling, and are required to pass rigorous background checks and drug screenings. They all had to go through an enhanced, detailed level of DBS checking.

Equipped

Our Inhouse Transport Manager inspect the Vehicles on weekly basis to ensure that they are in excellent condition and equipped with the necessary safety features.

Communication

Our dedicated communication team plays a vital role in ensuring that information flows seamlessly between various stakeholders, including the council, our drivers, the SNT office, parents, and our company. Our team establishes clear and efficient communication channels to ensure that everyone involved stays informed and connected. We utilize various mediums such as email, phone calls, and other digital platforms to facilitate seamless communication.

Safety

We understand and deeply value the safety and well-being of our special needs students that deserves a nurturing and secure environment, especially during their journeys to and from school. It is our unwavering commitment to prioritize their security and comfort by meticulously implementing a comprehensive range of robust safety measures across our transportation services. We have gone to great lengths to develop and consistently reinforce our safety protocols, leaving no stone unturned in our pursuit of providing the highest level of protection for each and every child.

Escorts

We have highly qualified and trained Passenger Assistants and Escorts who accompany the students. Our PA's undergo rigorous screening processes and hold relevant experience and qualifications in areas such as student management, behavior support, first aid and safeguarding. They are experienced in providing support and care to students with diverse needs, ensuring their safety and comfort during transportation.

Our

Fleet

  • All
  • 5-Seater
  • 7-Seater
  • 9-Seater
  • 12-Seater

Saloon Car

  • No. of Seats: 5
  • Seating Capacity: 3
  • Wheelchair with Passenger: 1 + 1

WheelChair Accessible MiniBus

  • No. of Seats: 12
  • Seating Capacity: 11
  • Wheelchair with Passenger: 1 + 1

Black Cab

  • No. of Seats: 7
  • Seating Capacity: 5
  • Wheelchair with Passenger: 1 + 1

7 Seater MPV

  • No. of Seats: 7
  • Seating Capacity: 5
  • Wheelchair with Passenger: 1 + 1

9 Seater MPV

  • No. of Seats: 9
  • Seating Capacity: 7
  • Wheelchair with Passenger: 1 + 1

W/C Taxi

  • No. of Seats: 5
  • Seating Capacity: 3
  • Wheelchair with Passenger: 1 + 1
Why Us ?

We are dedicated to provide quality service

Be confident that the transportation services you receive will be tailored to your specific needs and will be safe, dependable, and reasonable. All our drivers are courteous, well-trained, and prioritize the welfare of our customers.

01

Security System

Our vehicles are specially designed and equipped to meet the unique needs of special students, including wheelchair lifts or ramps, securement systems, and other features.

02

Trained Drivers

All our drivers have received specialised training in providing excellent customer service. They get specialized instruction on how to use the vehicle's gadgets, help passengers board and disembark, and handle emergencies.

03

Customized Transportation

We collaborate closely with the council, school and the parents or guardians of impaired kids to identify their individual travel needs and design a mobility strategy that satisfies those needs.

Faq's

General frequently asked questions

Here's a comprehensive FAQ section which helps reducing the number of inquiries or support requests that our company receives, saving time and resources while also improving the overall customer experience.

Our company uses Saloon cars, Minibuses, MPV 7&9 seater, Black cab, W/C Taxi; specially designed vehicles equipped with wheelchair lifts or ramps, securement systems, and other features to accommodate the needs of special students. All our vehicles are regularly maintained to ensure their safety and reliability.

Our drivers and passenger assistant are trained to provide a high level of customer service and care to all our passengers, including special students. They receive specialized training on how to operate the vehicle’s equipment, assist with boarding and disembarking, and respond to emergency situations.

In the event of a vehicle breakdown during a journey, we prioritize safety, communicate with authorities, assess the situation, ensure passenger comfort and safety, coordinate assistance, inform Council, and arrange alternate transportation if needed.

We understand that scheduling changes or cancellations may occur. Our company has a process in place to handle such situations and will work with the parents or guardians to make the necessary adjustments.